Invitations to Industry - Akul Dewan, Software Engineer at Intradiem
Monday, March 21, 2022, 12:00pm
Akul Dewan is an alumnus of the University of Georgia where he earned a Master of Science in Artificial Intelligence and Motivational Pathway where he earned a Bachelor of Technology in Information Technology. He currently serves as a software architect at Intradiem.
"Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience. Our patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day. This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day. The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years. We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience."
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